Service Policies

Yaalee Cleaning Services only accepts credit/debit cards as a form of payment. Credit card information is taken at the time of booking. However, we DO NOT charge the card at this time. A hold will be placed on your account (for authorization) one (1) day before the service in the amount of your total balance. THIS HOLD IS NOT A CHARGE. Your card will be charged after the service has been completed, and you will receive an invoice via email once this occurs. Unless otherwise noted, payment information must be collected from all customers and authorized before the job starts. If your service is canceled for any reason, this hold will be released within 2-5 days.

200% Guarantee Policy

Yaalee Cleaning Services is proud to offer our 200% Satisfaction Guarantee. If you’re not satisfied, we’re not happy. After the service, we ask that you perform a mandatory inspection with your cleaning team. As a guideline, please use our cleaning checklist during the walkthrough. If you are not 100% satisfied with the work performed, our teams are happy to re-clean any missed areas per your request, FREE OF CHARGE at the TIME OF SERVICE.

Note:

INSPECT CAREFULLY: After you’ve completed the walkthrough, Yaalee Cleaning Services’ services are considered complete. Any additional services will be charged accordingly. If clients are unable to perform the walkthrough due to not being home, unavailable, or choosing not to, our 200% SATISFACTION GUARANTEE will be considered null and void.

Pro Tip!

For a move-out cleaning, we HIGHLY RECOMMEND inviting your landlord to the walkthrough inspection with the cleaners. To help us meet your expectations, you can also send us a cleaning checklist from your landlord before your service appointment.

Cancellation Policy

Being punctual is important to Yaalee Cleaning Services. We reserve a time and team for each customer. Customers have up until 24 hours before their service appointment to make any schedule changes or cancellations. Cancellations made after this time will be charged a cancellation fee of $70.

Maximum Hours

With our flat-rate pricing model, we have a maximum number of hours allocated for each type of job. If this time is exceeded, we charge an additional rate of $40/hr. This accounts for jobs that require more intensive work or extra time due to size. However, exceeding the maximum time is rare, and we will always notify the customer in advance if we anticipate going over the allotted time.

1-2 Hour Arrival Window

We always do our best to arrive on time. However, we ask that customers allow a 1-2 hour arrival window to account for traffic, parking, and other unforeseen delays.

Safety Policies

• Reaching High Areas –We cannot guarantee the ability to reach areas higher than 6 feet. Due to liability and safety reasons, our teams cannot climb ladders or reach high areas.
• Moving Large Appliances – We’re happy to clean around or underneath large appliances. However, due to liability reasons, our cleaners cannot move them. If you would like these areas cleaned, we kindly ask that you move the appliances for us.
• Interior Window Cleaning – Windows should be accessible via a 2-3 step ladder. Due to liability and safety reasons, our teams cannot climb ladders or reach high areas.
• Screen Cleaning – We request that the customer remove screens before our cleaners arrive. Due to liability reasons, our teams cannot detach or install window screens.
  
  

Stain and Mold Removal

We cannot guarantee the removal of all stains and mold on grout and tile in the bathroom and kitchen. However, we will do our best to remove them.

Move-Out Cleaning

For move-out cleaning services, we kindly ask that all furniture and personal belongings be removed from the space before we begin working. We also request that customers do not schedule any moving activities during the time of the cleaning. This ensures that we can provide the best service possible.

Additionally, if customers would like us to clean around or under large appliances, we ask that they move them beforehand. Due to liability reasons, our maids cannot move these types of items.